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  • ONCE I BOOK AN APPOINTMENT, WHAT ARE THE NEXT STEPS?
    Once your appointment is booked, you will receive an email to the email address you provided. This email will prompt you to set up an account with Michigan Immune Defense. A credit card is required to be placed on file - please fill out this section. After you have created an account, there will be a prompt to fill out intake forms. ​ New Clients: You will be asked to fill out a Health History Intake form and to sign our clinic's consent forms. After your first visit you will not have to ever re-sign these particular consents. You will only be asked to update your Health History Intake Form once every 6 months. Returning Clients: Each time you receive treatment at Michigan Immune Defense you will be required to sign the Consent to Treatment. We will also ask you to fill out a quick intake form to ensure there have been no changes to your health history since your last visit.
  • HOW LONG DOES AN APPOINTMENT TAKE?
    Once you arrive at our clinic, or the RN arrives at your home, and IV infusion will take approximated 30 - 45 minutes to infuse. Everyone's body is different, and some people will take longer than others. Expect to be at an appointment for up to an hour. Extra time is expected due to the time the RN will spend speaking with you and assessing you and starting your IV. Please pre-fill the intake forms prior to your appointment to shorten your visit duration. If you are only receiving an injectable, this entire process should take no more than 30 minutes.
  • I AM SICK OR FEELING RUN DOWN, WHAT DO I DO?
    The best time to receive and IV infusion is at the start of an illness. The best outcome for combating a virus or infection is by being pro-active. It is recommended to boost your immune system at the first signs of symptoms or when you are starting to feel run down. As soon as this happens - book an appointment with us to prevent getting worse and to start feeling better! ​ If you are already sick and exhibiting symptoms such as a cough or fever - please contact us prior to booking an appointment. We would prefer to book you at a private time or see you in the comforts of your own home.
  • WHAT IS THE TRAVEL FEE FOR MOBILE SERVICE APPOINTMENTS?
    Clients will be charged an additional fee of $100 for one of our staff members to travel to your home for treatment. This fee is only charged per RN required. If there are 4 or less clients at the travel appointment, it will only require 1 RN, and therefore only $100 will be charged. For large groups or events that require more than one staff member (5 or more clients), a fee of $100 will be charged for each staff member required to attend. At home appointments are scheduled by contacting us via our contact page or via phone.
  • WHAT IS THE CANCELLATION POLICY?
    Once your appointment is booked, you will be charged $75 deposit. This amount will be deducted from the cost of your infusion. Canceling an appointment 24 hours or more before your appointment will not result in in any cost. Canceling an appointment less than 24 hours in advance will result in the charge of the $75. Canceling an appointment less than 12 hours in advance OR not showing up for your scheduled appointment will result in your account being charged the full price of your infusion. Same day appointments cannot be booked online, you must contact us to book. Once scheduled, same day appointments cannot be canceled. Failure to show to a same day appointment will result in a charge of the full amount of the booked service in addition to the extra service charge.
  • WHY ARE THERE NO SAME DAY APPOINTMENTS AVAILABLE TO BE BOOKED ONLINE?
    Our IV infusions are made offsite in a sterile environment, and same day orders require extra staff and travel to accommodate. If a same day appointment is desired, the client must contact us to book that appointment. Same day appointments will be treated as a rush order and therefore an additional $100 fee will be incurred.
  • WHAT IF I WANT A SAME DAY APPOINTMENT?
    If a same day appointment is desired, the client must contact us to schedule that appointment. Same day appointments will be treated as a rush order and therefore an additional $100 fee will be incurred. Our IV infusions are made offsite in a sterile environment, and same day orders require extra staff and travel to accommodate.
  • WHAT ARE THE BENEFITS OF IV INFUSIONS?
    IV infusions provide 100% availability of the infused nutrients to your cells. Food sources are lacking many of the vital minerals and nutrients our bodies need for good health. When we digest nutrients via food or supplements, we only absorb about 20-30%. Nutrient supplementation via IV, bypasses the gut and grants our cells 100% bio-availability. Health and wellness are achieved more completely through IV infusions.
  • WHAT IS AN IV AND HOW IS AN IV INFUSION ADMINISTERED?
    An IV infusion is a fluid bag of vitamins and nutrients that are delivered directly into your bloodstream via your vein. Access to the vein is obtained through an IV catheter. An IV catheter is placed into a vein in your arm or hand. A needle is used to enter the vein and then the needle is removed and a plastic catheter remains in the vein for the duration of the infusion. The infusion bag is attached to the IV catheter and the fluids are given from the bag, through the catheter, and into the vein. At the end of the infusion, the catheter is removed, and a band aid is placed.
  • WHAT IS AN IM INJECTABLE AND HOW IS IT ADMINISTERED?
    An injectable is a vitamin, nutrient, or medication that can be injected directly into the bloodstream via the IV catheter or directly into the muscle. Each injectable is different and are administered via either one or both routes. If the injectable is given into the muscle, a needle will be used to access the muscle via the shoulder or hip. Once the needle is removed a band aid is placed.
  • WHAT IS A GROUP EVENT AND HOW CAN I SCHEDULE MY GROUP?
    A group event is setting up IV infusions for more than 4 people at an offsite location. Examples of a group event is a bachelorette or bachelor party, a private event for a company, a wedding, a festival, etc. Group events are subject to the same cancellation policy as above. You will be charged for all members of the event who booked unless the individuals cancel within the time periods listed above. A travel fee will be charged for each RN required to come to the event location. Group Events are scheduled by contacting us via our contact page or via phone.
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