Terms & Conditions

These terms and conditions can also be found here.

Welcome to Jane! These Terms of Use (the “Terms”) govern use of our web-based clinic management platform and use of our websites, applications, features, products, resources, or services provided, owned or operated or made available by us (the “Services”).

Please take a moment to read these Terms carefully before subscribing to or using any of the Services. These Terms are a legal contract between Jane Software Inc. (“Jane” or “we” or “us” or “our”) and each person who uses the Services. If you are entering into these Terms on behalf of a company, organization or another legal entity, you are agreeing to these Terms for that entity and representing to Jane that you have the authority to bind such entity to these Terms.

In these Terms, we use the word “Subscriber” to refer to anyone who subscribes to and pays for our clinic management platform, and also includes their individual sub-users (for example, a health clinic or health practitioner). We use the words “you” and “your” to refer to any user of our Services (such as a practitioner or staff member at a Subscriber’s clinic, or an individual browsing or using our websites and resources) who accepts these Terms; however, in certain contexts, such as, for example, relating to the handling of Subscriber Data, the term ‘you’ refers, to Subscribers (and their individual sub-users), and in such contexts, will not include Patients. We use the word “Patient” to refer to any individual that interacts with Jane’s clinic management platform to book the services of a Subscriber.

ACCEPTANCE

BY ACCESSING OR USING ANY PART OF THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY NOTICE. If you cannot enter into this agreement (for reasons such as not being authorized to do so on behalf of an entity, or not being over the age of majority), or do not want to accept these Terms, you should not access our site or the Services. These Terms may be updated or amended from time to time.

Arbitration Notice and Class Action Waiver

You agree that disputes between you and us will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.

Notice to Patients
If you are a Patient, your clinic or practitioner controls your Patient information, including your contact information, billing details and Patient records, except your Jane ID authentication credentials (user ID or email and password), the use of which is controlled by Jane. For questions about your information or how it is collected and used, you should speak with your practitioner or clinic who has chosen our clinic management platform to manage the services they provide to you. For information about how your Patient information is collected in connection with our clinic management platform, see our Privacy Notice.

Intellectual Property
Intellectual Property Rights. Jane retains all right, title, and interest in and to its respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how, and any other intellectual property and/or proprietary rights now existing or in the future arising (the “Intellectual Property Rights”). Similarly, you retain all right, title, and interest in and to your Intellectual Property Rights. The rights granted to you to use the Services under these Terms do not convey any additional rights in the Services, nor in any Intellectual Property Rights of Jane associated with the Services. Subject only to the limited rights of use and access of the Services stated in these Terms, all rights, title and interest in and to the Services, including Intellectual Property Rights therein, will remain with, and belong exclusively to, Jane.

Use of Jane Marks. You may only use the Jane trademarks (or, simply, the “Marks”) in a manner permitted by Jane’s Trademark Usage Guidelines (the “Guidelines”) and accompanying ‘Brand Asset Guide’. The Marks include, but are not limited to those listed in the Guidelines which we may update at any time without notice to you. The Guidelines and accompanying ‘Brand Asset Guide’ form a part of, and are incorporated into, these Terms. Please review the Guidelines and Band Asset Guide prior to using any of the Marks.

License to You. Jane grants you, a limited license to access and use (i.e., display, print, download) the materials and content within the Services on a personal computer or device for: (i) your internal business purposes; or (ii) your own personal, non-commercial use, provided that:

You retain and keep intact all copyright, trademark or other proprietary notices (such as © 2025 Jane Software Inc. All Rights Reserved);
You do not disseminate or distribute our materials or content publicly without getting our permission for doing so;
You do not sell or otherwise commercialize our materials or content for your own gain or for the gain of any other person; and
You abide by our Acceptable Use Policy below.
Confidentiality. You understand and agree that any non-public information we provide to you such as information about how the Service operates, the contents of any technical documentation, descriptions of any technical safeguards and measures, any communications related to these Terms or the Services, and any other non-public information (collectively, “Confidential Information”) are our proprietary and confidential information. Unless disclosure is required by law or court order, you agree to not disclose Confidential Information to any person other than your legal advisor, accountant, financial advisor or employees who need to know such information for the purpose of advising you (“Advisor”), provided the Advisor uses such information solely for the purpose of advising you and also agrees to maintain the confidentiality of the Confidential Information.

Your Feedback and Contributions. We love to receive your feedback about our Services and to include your contributions in our resources where possible, such as adding your shared chart templates to our chart template library. To ensure we have the proper rights to do this, any feedback or contributions you submit to Jane will not be considered confidential or proprietary and you hereby grant Jane a non-exclusive, royalty-free, worldwide, perpetual and irrevocable right and license to use your feedback and contributions, including incorporating them into the Services and sharing them with others who use the Services. Please note that providing feedback or contributions does not make you an author, inventor or contributor of the Services and does not entitle you to any compensation or to any ownership rights in the Services. Additionally, Jane reserves the right to seek intellectual property protection for any feature, functionality, or component that may be based on, or that were initiated by, your suggestions.

Third-Party Services. We may offer integrations with third-party services that you may choose to use with our Services, such as email services, payment processing, Patient assessment tools, online bookkeeping, electronic billing and insurance claims for your convenience. In such cases, your use of such third-party services and integrations may be subject to additional legal terms of those third parties and not just these Terms. For example, we enable Google’s Maps features and content to be used in booking emails and on online booking sites; the use of Google Maps features and content is also subject to Google Maps / Google Earth Additional Terms of Service and the Google Privacy Policy. Jane is not responsible for those third-party services.


Acceptable Use Policy
Users of our Services are expected to behave responsibly and to show respect for our people, our Intellectual Property Rights, other users of Jane’s Services, and the law. You agree that you will only use the Services in a manner that is compliant with all applicable laws. You also agree to communicate with Jane team members in a mutually respectful manner at all times, and agree to abide by our Community Standards.

In addition, you must not:

“frame” or “mirror” any content from our Services on any other website or server;
post or transmit any material that is unlawful, harmful, defamatory, obscene, profane, discriminating, harassing, threatening, infringing of Intellectual Property Rights, invasive of privacy rights, or otherwise objectionable;
harvest, scrape or otherwise collect information about others from our Services, including names and email addresses;
probe, scan or test the vulnerability of the Services or any website, or breach the security or authentication measures of the Services;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send on or through the Services; or
pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
Jane reserves the right to suspend or terminate your use of any or all of the Services, or take other appropriate remedial action, to address any inappropriate conduct or any violation or suspected violation of our Acceptable Use Policy or these Terms.

Subscribing
Subscription. You can subscribe to our clinic management platform by signing up for one of our available subscription plans and paying the applicable fees. Subscriptions run on a monthly basis. Fees are charged monthly in advance in accordance with the billing information provided by you to us, and if you have elected to subscribe, you hereby authorize us to initiate debits through your selected payment method for such amounts. Your subscription may be updated based on usage; in such cases, your license count will be changed to match the number of users and their usage, and we will inform you prior to the change taking effect. Subscribers are responsible for:

Monitoring their own billing information for payment of the fees for their subscription;
Ensuring that they have a valid payment method for paying the fees;
Adding or removing licenses, based on their usage;
Paying the subscription fees by the due date
Account Owners can manage the billing information and subscription through their account settings or by contacting us: Contact Us. Except as set forth below under Termination, all fees are non-refundable.

Availability of the Services. Once a Subscriber has subscribed and paid, Jane will make the Services available to the Subscriber’s users (i.e., practitioners, staff, patients) for the subscription plan purchased. Jane will make the Services available in accordance with our Service Level Agreement; however, please note that Jane cannot be responsible for any unavailability of the Services caused by circumstances beyond our reasonable control, such as internet outages or issues with your computer systems or devices.

Limitations. Our websites and resources are intended to provide general information about Jane products and services. They may not always be accurate, complete, or up-to-date and are not intended to provide legal or professional advice. We recommend that Subscribers obtain their own guidance and advice with respect to regulatory and legal compliance. Content and resources on our websites may be varied or discontinued from time to time.

Subscriber Accounts
In order to access and use the Services, you must create an account and specify a login ID and password. You must provide truthful and accurate information when you create an account. Do not create an account if you are not authorized to do so or impersonate anyone else when you create your account.

Account Owner. We will treat the person signing up for a subscription on behalf of a Subscriber as the “Account Owner” and will consider them as authorized to administer the account for the Subscriber. This includes authorizing additional user accounts for practitioners and staff, and granting and revoking user access rights and permissions in relation to a Subscriber. Each Subscriber can have only 1 associated Account Owner, and Jane will consider them as the authorized representative of the Subscriber and will be the person we will contact for all matters related to the Subscriber and Subscribers’ account or data. The Account Owner must be a named individual. Any questions about a Subscriber’s subscription and any associated user account(s) should be directed to the Account Owner. A Subscriber may change the person listed as the Account Owner through the account settings functionality on the platform.

User Accounts. Subscribers are responsible for all activities that occur under their user accounts and for any issues, claims or disputes arising out of the conduct of their users. You are responsible for maintaining the security and confidentiality of your login ID and password. Please reset your password immediately and notify us immediately at support@jane.app if:

You believe that your login ID and password have been compromised
It is no longer a secret
A device that you use to access the Service has been lost or stolen
You believe that someone is using your account without your permission, or if you believe that any unauthorized activity has occurred on your account. We may also temporarily restrict access to an account if we feel that the account credentials may have been compromised. For your account safety and convenience, Jane makes some optional security features available through the account settings which we encourage each user to use, and also recommends using strong, unique passwords for each user.
Jane will not be liable for any losses or damages caused by a Subscriber’s failure to maintain the confidentiality of its user accounts and its account credentials. We may access your account as needed, per Jane’s role regarding Subscriber Data and/or in order to respond to your requests for account security, as well as for any technical or other support deemed necessary. In order to do so and to protect the security of your account, we may from time to time require you or an account administrator of your account to confirm / verify your identity, and provide any other information / documents we may consider appropriate at our discretion.

Subscriber Data
Ownership and Control. Each Subscriber retains ownership and control of its Patient Data and all information collected, entered, created or otherwise provided by the Subscriber and its users in the course of using the Services (“Subscriber Data”). Jane reserves the right to reclaim account URLs, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those URLs. “Patient Data” means all information provided by a Patient to a Subscriber or otherwise received and collected by a Subscriber during the course of the Patient receiving services from the Subscriber.

Subscribers may be referred to as a “health information custodian”, a “covered entity”, “trustee”, or a “controller” depending on their location and the privacy laws applicable to them. Subscribers are responsible for ensuring that their collection and use of Subscriber Data complies with applicable laws and regulatory requirements, including obtaining appropriate consent for collection, use, and disclosure of personal information.

Each Subscriber determines:

What Subscriber Data to collect;
How the Subscriber will use the Subscriber Data;
Which practitioners and staff have access to Subscriber Data;
How long the Subscriber will store Subscriber Data;
On what basis the Subscriber will delete Subscriber Data; and
On what basis to transfer ownership, custody, and control of Subscriber Data to another custodian.
Jane’s Role Regarding Subscriber Data. Jane is a service provider to Subscribers and may be referred to as an “agent”, “business associate”, “service provider”, or “processor” of the Subscriber. Jane will keep Subscriber Data stored securely as described below under Security. Jane will only access Subscriber Data if authorized to do so or at the request of a Subscriber or its users; where needed to access Subscriber Data to prevent or address technical problems affecting the Services; in order to investigate or prevent fraud; or if required to do so by law, regulation or court order. Jane may also periodically review non personally-identifiable Subscriber Data for subscription auditing purposes or to ensure compliance with these Terms. Jane will not use, disclose, modify, archive, or destroy Subscriber data except as directed by the Subscriber or in accordance with these Terms or its record-retention practices. As we otherwise have no control over Subscriber Data, we are not responsible for incorrect, incomplete, lost or damaged Subscriber Data, except to the extent it is caused by our failure to meet our obligations under these Terms.

Jane’s Role Regarding Account Ownership. As Jane is a processor of data and relies on the instructions we receive from Subscribers (acting through Account Owners) who own and control Subscriber Data, Jane is unable to make a determination as to who the Account Owner should be. As such, we allow an existing Account Owner of a Subscriber to change the designated Account Owner going forward. If there is a dispute about who is the designated Account Owner, Jane does not intervene and would instead recommend that the dispute is resolved by the parties themselves, or through seeking legal counsel to find a resolution. Until we are validly (in Jane’s opinion) instructed otherwise, we will continue to treat the person identified in our records as the Account Owner. In the event the Account Owner is an employee of a practice or clinic, it is the clinic’s responsibility to ensure that they are able to continue to have access to the Account Owner’s email and account credentials which will be required to continue to use our Services even in the event of such employee’s departure from their employment.

In the most exceptional of circumstances, and at our discretion, Jane may be able to assist if it is not possible for a Subscriber to resolve issues with respect to Account ownership on its own. In these cases, Subscribers may contact security@jane.app to provide us with details of the situation; Subscribers may be asked to provide further information or documents or assurances (including indemnifying Jane for such assistance, and reimbursement of any legal fees incurred by Jane) or impose conditions as Jane may require in order to address the issue. Please note that, given the potential sensitivity of Subscriber Data, Jane will follow all requirements and measures as required by law or as advised by our legal counsel before making a change to the listed Account Owner for a Subscriber.

Jane is not responsible for managing custody of Subscriber Data and will not guarantee that we will transfer ownership of an Account or Subscriber Data in the event of the death, incapacitation, termination of employment etc. of a Subscriber or Account Owner.

Privacy Compliance. If a Subscriber is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we will, upon request, enter into our standard Business Associate Agreement (“BAA”) with the Subscriber. If a Subscriber is subject to the Health Information Act (“HIA”), we will, upon request, enter into our standard Information Manager Agreement (“IMA”) with the Subscriber. If a Subscriber is subject to the General Data Protection Regulation (“GDPR”), the terms of our Data Processing Addendum will apply and are hereby incorporated into these Terms. Please Contact Us at privacy@jane.app to request a copy of our standard BAA or IMA. For all other applicable legislation requiring a data controller to enter into a written contract with a service provider, these Terms will serve as a legal and written agreement between the Subscriber and Jane.

Questions About Subscriber Data. If you have any questions about your Subscriber Data, please contact your Account Owner. If you are an Account Owner who has any questions about the management of Subscriber Data in the Services, you can use the Contact Us functionality to get in touch with us.

Anonymized / Aggregated Data. Jane may use computer-generated algorithms to gather anonymous and aggregated information from Subscriber Data in order to assist in our continued development and improvement of the Services, and for the purpose of analysis or compiling statistical data. We will ensure that such anonymized individualized information is not shared outside of Jane without the consent of the Subscriber, but we are permitted to share aggregated analysis about the use of the Services.

Patient Authentication Data
In the interest of facilitating a more convenient and comprehensive experience to Patients, Jane allows Patients to use a single Patient Account to link, book and obtain services from multiple Subscribers; the user ID or email and password for these unified accounts used by Patients are referred to as “Patient Authentication Data”. The Jane ID will only be linked to a Subscriber if a Patient elects to do so. Jane shall be considered a “personal information custodian” or a “controller” of Patient Authentication Data for the purpose of administration of authentication and access to the clinic management platform and to each of the Subscriber Accounts that the Patient is linked to. Patient Authentication Data shall not be considered Subscriber Data. Furthermore, for the purpose of Patient Authentication Data, Jane does not qualify as a “covered entity” because Patient Authentication Data is not deemed to be personal health information. Jane assumes responsibility for the safeguarding of Patient Authentication Data and will not disclose Patient Authentication Data to any Subscriber without the prior consent of the Patient.


Security
Safeguards. Jane will establish and maintain an information security program that is in line with industry standards and is reasonably designed through administrative, physical and technical safeguards to: (i) protect the security and confidentiality of Subscriber Data; (ii) protect against any anticipated threats or hazards to the security or integrity of the Subscriber Data; (iii) protect against unauthorized access to or use of the Subscriber Data; and (iv) ensure the proper disposal of Subscriber Data. These program safeguards include, but are not limited to, security policies and training for our personnel, access controls, minimum security certifications and practices for our data centers, PCI-compliant payment processors and encryption.

Security Features. The Services also contain optional features designed to further enhance the security of Subscriber Data. For example, by establishing Account access controls for each user; blurring part of your screen so it cannot be read by others around you; and the ability to sign and lock charts to prevent charts from being accidentally overwritten. See our online Guide for further details or Contact Us for assistance.

Security Breach. Jane will notify affected Subscribers without undue delay if Jane determines that the security of the Services has been breached and this results in the Subscriber’s Subscriber Data being accessed by or disclosed to an individual or entity who is not authorized to access or receive such information. Jane will report to the affected Subscriber(s) on the corrective action being taken in response to such security breach and will reasonably cooperate with such Subscriber(s) in mitigating the effects of any lost or compromised Subscriber Data.

Jane will directly notify Patients if the security of Patient Authentication Data has been breached which has resulted in an unauthorized disclosure, and will report to the affected Patient(s) on the corrective action being taken in response to such security breach and will reasonably cooperate with such Patient(s) in mitigating the effects the compromised Patient Authentication Data may have had on the Patient(s).

Your Responsibility. Subscribers and their users should notify Jane immediately if they become aware of any unauthorized use of their Account(s), of any user ID and password, or any other known or suspected breach of security of their user Account or credentials.

Data Retention Policy
During Your Subscription Term. Our clinic management platform is designed to retain, protect and preserve the integrity of Subscriber Data in order to assist Subscribers with their regulatory and compliance obligations around patient records. As a result, we will not delete or destroy Subscriber Data for such time as the Subscriber has an active subscription, unless there is either a legal or regulatory requirement to do so, or, we receive a request for deletion / destruction from the Account Owner and we are permitted by law to delete / destroy such Subscriber Data. If you have such a requirement, please have your Account Owner Contact Us.

Data Export. Subscribers may export their Subscriber Data at any time and should do so prior to ceasing or terminating their use of our clinic management platform. Practitioners who change practices may also arrange with their Account Owner for export of their patient data. Jane will provide a complimentary one-time batch chart export per practitioner (additional requests may be subject to extra fees, as determined by Jane).

After Termination. When a subscription expires or is terminated, the Account is deactivated. This means the Account and any Subscriber Data associated with the Account is no longer available for use and cannot be accessed directly by the Subscriber through the internet. The Account and its Subscriber Data will be retained for a period of time as determined by Jane in its discretion (and as permitted by law) in the event the Subscriber wishes to re-activate the Account. We will store Subscriber Data securely and isolate it from any further processing while it is deactivated.

Account Owners may Contact Us with questions about the Subscriber Data associated with the relevant Subscriber. Please note that, in order to maintain strict security of Subscriber Data, we cannot take instructions from anyone other than the Account Owner identified in our records.


Termination
Overdue Fees. If any fees due from a Subscriber to Jane are more than 30 days overdue, we may, without limiting our other rights and remedies, suspend or terminate access to the Services until the overdue amounts are paid in full. We will provide at least 7 days prior notice that fees are overdue before we do this; we do not exercise this right if we consider that a Subscriber is disputing the applicable fees reasonably and in good faith and is cooperating diligently to resolve the dispute in a timely manner.

Termination by Us. Jane may terminate or suspend access to the Services, or suspend or deactivate a Subscriber’s Account, if the Subscriber breaches any obligations under these Terms or otherwise uses the Services in a manner that breaches the law. Jane may also terminate a Subscriber’s subscription if Jane discontinues the Services. We will use our best efforts to notify you in advance of any suspension or termination and help Subscribers retrieve their Subscriber Data; however, there may be some cases where we need to suspend access immediately in order to prevent harm to Jane or others.

Patient Authentication Data. In the event of termination, Jane shall terminate or suspend access to a specific Subscriber Account that a Patient may have previously elected to link or have access to. A Patient will still be allowed to use their credentials to access the clinic management platform and any other Subscriber Accounts the Patient may have elected to be linked to.

Refunds. If a Subscriber terminates its subscription due to a breach by Jane or Jane discontinues the Services, we will refund any fees you had pre-paid for the remaining unused portion of your subscription term. If Jane terminates a Subscriber’s subscription due to a breach by the Subscriber, the Subscriber will not be entitled to any refund and must pay any unpaid fees for the remaining unused portion of the subscription term.

Termination does not relieve a Subscriber of its obligation to pay fees for any period prior to the effective date of termination.

Legal Limits
Disclaimer. We want to provide great Services; however, there are certain things about the Services that we cannot promise. For example, Jane cannot promise, and does not represent or warrant that:

The Services will meet your specific needs or requirements;
The Services will be uninterrupted, timely, 100% secure or free from errors, viruses or other defects; or
Information provided through the Services will be accurate, timely, complete or reliable.
YOU UNDERSTAND AND AGREE THAT: (A) EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY AND THAT USE OF THE SERVICES IS AT YOUR SOLE RISK; AND (B) JANE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY OR NON-INFRINGEMENT.

LIMITATION OF LIABILITY. THE TOTAL LIABILITY OF EITHER OF US UNDER THESE TERMS WILL BE LIMITED TO THE AMOUNT YOU PAID TO JANE FOR USE OF THE SERVICES IN THE THREE (3) MONTH PERIOD PRECEDING THE DATE OF THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATION TO JANE.

NO INDIRECT OR CONSEQUENTIAL DAMAGES. REGARDLESS OF THE ABOVE, NEITHER OF US WILL BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, SUCH AS LOST REVENUE OR BUSINESS INTERRUPTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY DEPENDING ON WHERE YOU LIVE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Notices, Governing Law and Disputes
Notices. Jane will provide Subscribers with notices, alerts and communications regarding the Services and these Terms electronically to the email address on file for your Account Owner. Account Owners may update their Account information at any time by using their Account settings. Any notice you are required or wish to provide to Jane may be provided to the contacts shown on the Contact Us page.

Governing Law. The Services are provided by Jane from its offices in Vancouver, Canada. All matters relating to access to and use of the Services will be governed by the laws of the Province of British Columbia, BC, Canada.

Disputes. In the event of a dispute, we both agree to try to settle the dispute through consultation and negotiation in good faith and a spirit of mutual cooperation. We may also agree to use some form of non-binding alternative dispute resolution, such as mediation. If we are unable to resolve the dispute within 60 days after it first arose, all disputes must be resolved by binding arbitration before a single arbitrator with relevant experience. The arbitration will be held in Vancouver, B.C. and will be administered by ICDR Canada (www.icdr.org/icdrcanada) in accordance with its Canadian Expedited Procedures. If you are a resident in any jurisdiction in which the provisions of this section are found to be unenforceable, then any disputes, claims of causes of action arising out of or in connection with these Terms will be governed by and construed under the laws of your jurisdiction of residence and shall be resolved by competent civil court in your jurisdiction of residence. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to, or connected with the use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose or shall be forever banned.

Class Action. Neither you, nor we, will participate in a class action or class-wide arbitration for any claims covered by these Terms. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US, INCLUDING, WITHOUT LIMITATION, ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. YOU FURTHER AGREE NOT TO PARTICIPATE IN CLAIMS BROUGHT IN A PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE CAPACITY, OR CONSOLIDATED CLAIMS INVOLVING ANOTHER PERSON’S ACCOUNT, IF WE ARE THE PARTY TO THE PROCEEDING.

30-Day Opt-Out. If you do not wish to be bound by the arbitration and class-action waiver provisions in this section, you must notify us in writing within thirty (30 days) of the date that you first accept these Terms, unless a longer period is required by applicable law. You must then resolve any disputes against us in accordance with the governing law and jurisdiction set out above. If you do not notify us in accordance with this paragraph, you agree to be bound by the terms of this section, including, without limitation, the arbitration and class-action waiver provisions. Such notification must include: (i) your name; (ii) your email address and mailing address; and (iii) a statement that you do not wish to resolve disputes with us through arbitration or waive your ability to participate in a class action. A notification sent pursuant to this paragraph solely affects these Terms; if you previously entered into other arbitration or dispute resolution agreements with us or enter into other such agreements in the future, your notification that you are opting out of the provisions in this section shall not affect the other arbitration agreements between you and us.

Disclosure and Consent to Electronic Communications. You understand and agree that you are entering into these Terms electronically and that certain categories of information (“Communications”) may be provided by Jane to you by electronic means (e.g., via email, through the Service by displaying links to notices generally on the website, or to your mobile device), unless and until you withdraw your consent as described below. The categories of Communications that may be provided by electronic means include:

these Terms and any amendments, modifications, or supplements;
records of bookings, payments and other transactions through the Services;
disclosures or notices provided in connection with the Services, including any which we may be required to give under law (such as privacy notices, opt-out notices, and change-in-terms notices);
customer service communications; and
any other communication related to the Services.
All Communications in either electronic or paper format (if we choose to do so) will be considered to be “in writing.” You should print a paper copy of these Terms and any Communications that are important to you and retain the copy for your records. By agreeing to the Terms, you are also agreeing to receive all documents, communications, notices, contracts, and agreements relating to your access and use of the Services electronically. If you do not wish to receive these Terms or the Communications electronically, you may not access or use the Services.

If you have opened an Account with us and you wish to withdraw your consent to have Communications provided electronically, you must close your Account by contacting us, and stop accessing and using the Services. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal and only after all amounts payable to us from you, if any, have been received by us.

Contact Us
If you have any questions regarding the Services or these Terms, please contact us at: security@jane.app or at the contact information shown below. We will make every effort to answer your questions.

Jane Software Inc. 
500 - 138 13th St E. 
North Vancouver, BC
V7L 0E5 Canada 
844-310-5263